Business Account Manager

Why Brand Studio:

This role provides an exciting opportunity to join the Atlas Copco Group- Brand Studio as Business Account Manager, based in Pune, India.

Brand Studio is the global communication competence centre for the Atlas Copco Group, comprising a team of passionate professionals, including strategists, designers, visualizers, copywriters, art directors, motion graphic creators, presentation designers, 3D designers, and social media experts.

What sets us apart is our extensive experience and global reach across the Atlas Copco Group and its business areas. We deliver a wide array of services to support the communication needs of all brands and functions within the Group.

Job Summary:

In this position you will be expected to take full ownership of all activities for your customers. From handling customer interactions, understanding requirements, oversee the quality and ensuring timely deliveries to actively look for opportunities to generate new business.

About the role:

The task and responsibilities include but are not limited to:

• Be the face of Brand Studio for your customers and become their internal partner
• Maintaining and nurturing business relationships with existing customers
• Proactively seeking out business development opportunities and establishing relationships with new and potential customers
• Take full ownership and manage your customer projects within Brand Studio from brief to delivery
• Develop communications, branding and graphic design solutions based on customer requirements
• Develop project briefs that supports our creative and technical teams in creating high end communication solutions
• Project management including research of content/images, collecting information, benchmarking solutions, planning activities and project administration
• Coordination with the internal teams for project execution as well as with external partners for outsourced jobs
• Follow structured processes for consistently creating high quality and relevant communication solutions
• Day-to-day management of clients and their requests including documentation, other administration
• Interpret brand guidelines and ensure 100% compliance in all design proposals and finalized materials
• Financial responsibilities for your projects to ensure profitability and customer value

What we expect of you:

Qualification & Experience requirements:

• Graduate in any discipline with a master’s degree or diploma in communications, marketing, business administration and/or journalism (or equivalent through solid work experience)
• Proficiency in computer skills, well versed in Microsoft office, project management tools and the Adobe suite
• Excellent command of the English language – both written and verbal
• Excellent presentation skills
• Minimum 5 years of relevant work experience in client-facing roles, customer management, communication and marketing.

Required Knowledge, Skills, and Abilities:  

• Documented experience in professional customer relationship management
• A solid background in communication, design or marketing
• Up to date with current international communication trends and able to adopt it to customer solutions
• Ability and experience to plan and strategize at a higher level
• Full awareness and understanding of creative processes and techniques
• Experience in digital marketing, data-driven communication and online solutions is an added advantage
• International experience is a must, either through work abroad or through working with international companies and customers
• Experience in independently managing projects and making decisions

What you can expect from us:

• A welcoming and supportive environment.
• Plenty of opportunities to grow and develop
• A culture known for respectful interaction, ethical behavior and integrity
• Potential to see your ideas realized and to make an impact
• We offer a holistic benefits package including health insurance and paid leave