The Role

• To develop service business by conducting customer-oriented studies
• To find customers with new service potential and to improve relationship
• Preparing the proposal and contract, including the calculation of the sales price. Follow up and realize service sales
• To support the customer in determining their needs, increase service sales potential and ensure customer satisfaction
• To communicate with existing and potential customers, inform them about the correct service product to confirm with the relevant technical personnel by mutually agreeing with relevant technical staff of customer. Support customer and realize the sales
• To plan customer visits as service sales activity, make customer visits within the plans and report results the Service Manager.
• To keep track of service provided to customer for complete fulfillment up to the stage of invoicing and payment
• Preparing visits and activity reports with time information, lost orders and sales reports in which sales performance is evaluated according to budget, share report with Service Manager
• To support service manager other employees for the realization of service sales targets
• To work in coordination with the operations supervisor and the service support team to fulfill the terms of the Service Maintenance Agreement done by service sales engineer
• To make installed base mapping in the customer group he/she is responsible for and enter related contacts into Salesforce.
• In case of high repair costs, contact the relevant product sales engineer and support to provide the most appropriate solution to the customer

What you can expect from us? 

• Effiency and accuracy
• Customer Orientated Culture
• Analytical approach to problem solving capability, ownership, never give-up attitude
• Can-do attitude, constantly raising the performance bar, being proactive
• Technical thinking and drive to learn and develop
• Ability to plan & priortize own work efficiently and work under pressure
• We're TOPFLIGHT people. By this we mean people with passion and commitment who are collabrative, open minded, resourceful, enterpreneurial and create lasting result
• We respect the diversity and inclusion of our employees and we provide an equal opportunity to all qualified applicants

What we expect of you? 

University degree in engineering
PC skills (Ms Office)
Good command of Turkish and English both in speaking & writing
B Driving Licence
No military obligation for male employees

Customer focused and able to create customer centric solutions
Topflight with passion and commitment to create lasting results
Collaborative
Open Minded
Resourceful
Entrepreneurial
Solid understanding and appreciation of the sales and marketing process of industrial products, especially premium brands
Know How in pneumatic, mechanical, electric and electronic components
Strong communication and presentation skills
Negotiation skill
 

City
Istanbul