Job Title: Engineer_Field Service

Business Area: Industrial Technique

Division: AIS (Atlas Copco Industrial Technique Service) 

Location: Gimhae Office (South Area)

Reports to: Manager_Regional Service

[Purpose of this Job]

• Perform preventive maintenance and repairs for customers’ equipment at their sites or our facilities.
• Support IT solutions and projects for customers in Korea.
• Provide technical support to MVI and GIN customers and report to the Regional Service Manager.
• Install, configure, and troubleshoot complex production systems.
• Bridge customer production processes with relevant IT products and solutions.

[Duties & Responsibilities]

Field Support and Maintenance

• Install, commission, maintain, and troubleshoot our products.
• Provide technical support to customers’ production and maintenance teams.
• Perform preventive maintenance, calibration, and capability tests.
• Analyze and report technical issues, ensuring timely resolutions.
• Enhance on-site service quality and customer satisfaction.

Training and Communication

• Maintain and improve technical knowledge of products.
• Communicate with global teams and external stakeholders.

Business Development and Service Managerment

• Expand service contracts and support spare parts quoting.
• Build strong customer relationships and ensure satisfaction.
• Collaborate with sales to provide application expertise.
• Work according to Atlas Copco "The Way."

[Qualifications]

Experience/Education

• Knowledge of the automotive industry.
• Engineering background (mechanical, electronic, or computer) preferred.
• Entry-level applicants welcome

Knowledge/Skill

• Hands-on experience with mechanical/electrical equipment installation and service.
• Knowledge of automation robots and vehicle manufacturing processes – preferred.
• Familiarity with microcontrollers or PC-based controllers.
• Problem-solving and decision-making skills.
• Independent, committed, and customer-oriented mindset.

[Core Competence - Talent Framework]

• Improve Business Results
• Lead Myself
• Focus on Team success
• Drive Customer Success
• Commit to Sustainable Growth