The Role

Duties and responsibilities include, but are not limited to:

• Prepare and manage service repair/maintenance/calibration/spare parts etc. quotations for responsible customers per KPI set-up.
• Cooperate with the zone service sales to implement CCOF initiative to achieve the sales target and develop business scope.
• Cooperate with the company 400 hotline to follow up the service business related questions and needs and identify or transform business opportunities.
• Work according to Atlas Copco and customer’s standard to closely follow the quotes and communicate with customer to decrease customer confirm TAT and improve quotation hit rate.
• Coordinate with relative departments to ensure order accomplishment (smooth delivery and credit controlling).
• Follow up customer complains and track the results timely.
• Maintain customer master data and price pricing structure provide sales support by request.
• Work with internal and external partner to promote service value.
• Provide support on staff training and monthly report of sales data analysis.
• Support continously building on a One company culture where the whole ITBA organization drives Customer Centricity and where we are successful together, collaborate within One Company structure and deliver value-added service.
• Responsible for the assets registered under your name.
• Continuously learning to upgrade the competence.
• Follow The Way We Do Things & Code of Conduct.
• Ensure 5S standards (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) at work site.
• Be ready to take up other tasks as assigned.
• Strictly follow the safety procedures and work instructions, be directly responsible for personal safety in workplace. Correctly wear Personal Protective Equipment. Actively participate safety training, self-learning and other activities. Report safety risks to prevent accident.

任务职责包括但不限于:

• 根据KPI等要求为负责区域的客户准备和管理维修/保养/标定/备件等报价。
• 配合负责区域的服务销售实施CCOF，完成销售业务指标并配合拓展业务。
• 配合公司400热线跟进服务业务的相关问题和需求，并发现或转化业务机会。
• 根据公司规定及客户标准，密切跟踪报价并与客户沟通，缩短客户确认订单周期，提高订单确认率。
• 与相关团队协调以确保订单的完成 (顺利交付和信用控制) 。
• 及时响应客户的投诉并跟踪结果。
• 维护客户主数据以及价格体系，如有需要，向销售提供工作支持。
• 与内部和外部合作伙伴一起提升服务价值。
• 支持新员工培训以及月度销售数据分析报告。
• 支持持续构建“同一集体”的文化，从而推动整个ITBA以客户为中心，共同取得成功，在“同一集体”的文化框架下互动并提供增值服务。
• 对登记在名下的固定资产负责。
• 持续学习以提升技能。
• 遵循 “我们做事的方式”和 “行为准则”。
• 确保工作现场的5S标准(整理、整顿、清扫、清洁和素养)。
• 做好接受其它任务的准备。
• 严格遵守安全规程和作业指导书，对工作场所的人身安全负有直接责任。正确穿戴个人防护装备。积极参加安全培训、自学等活动。报告安全隐患，防止事故发生

What you can expect from us? 

• A friendly, family-like atmosphere.
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behavior and integrity.
• Potential to see your ideas realized and to make an impact.
• New challenges and new things to learn every day.
• Access to global job opportunities, as part of the Atlas Copco Group.

What we expect of you? 

Education & Experience

• Graduate from University / College
• 3+ years customer service experience
• Telemarketing experience preferred

Knowledge & Skills

• Knowledge of Service products
• Knowledge of service process
• Good selling skills
• Good PC and MS office skills
• Good communication and interpersonal skills
• Basic English both in oral and written 

Personality & Behavior Traits

• Customer oriented
• Open-minded and outgoing
• Patient & carefulness
• Openly and Proactive
• Good time management
• Teamwork spirit
• Ability to multi-task
• Work under pressure, willing to adapt the challenges and changes

教育和经验要求：

• 本科/大专毕业
• 3年以上客户服务经验
• 有电话销售经验者优先

知识技能：

• 熟悉服务产品工具
• 熟悉服务流程
• 良好的销售技能
• 熟练使用计算机和办公软件
• 良好的沟通能力和处理人际关系技巧
• 基本的英语（口语和书面）能力

性格和行为特质：

• 以客户为中心
• 开朗外向
• 耐心细致
• 坦率积极
• 良好的时间管理
• 团队合作精神
• 能够胜任多样化工作任务
• 承压能力，愿意接受挑战及变化

City
Shanghai

Recruiter
[email protected]

Hiring Manager
Phyllis Gao

Last Day to Apply