Your Role

• Be responsible for all technical staff’s competence development from mapping, training to certification.
• Ensure the continuously improvement on customer satisfaction measured by regular survey.
• Plan and manage the service organization & operational budget as per market requirements and long-term growth plan while ensuring the efficiency of the team.
• Manage technicians/engineers schedule by communicating with sales representatives and project managers.
• Develop and optimize service network on both field and workshop to ensure the lead-time, quality and efficiency.
• Continuously standardize and improve the service operation workflow so as to improve the quality and efficiency.
• Ensure correct and proper reporting on service activities to divisions within Interaction with global Operations Manager.
• Monitor and Control settlement of all warranty issues with Industrial Assembly Solutions according to the written procedures.
• Ensure proper and structured coordination with the Product Companies on the product quality issues, QCM etc.
• Regularly audit the exist workflow to make sure the execution.
• Be responsible for the service operational KPI and ensure the target fulfilment.
• Be responsible for people selection and development, i.e. interview, coaching and counselling of the employees.
• Proactive action for key customers to retain & develop existing Customer Loyalties.
• Be ready to take up new tasks as assigned.

 
To succeed, you will need  

• Experience with service operations/planning.
• Experience in customer service and support
• Strong leadership skills and good team player
• Strong negotiation, communication and interpersonal relation skills
• Ability to manage conflicts
• Good presentation skills
• Ability to influence and convince others
• Self-motivated
• Proactive, Goal-oriented

In return, we offer you

operation manager training

training material from division

City
Yokohama

Recruiter
[email protected]

Hiring Manager
Hiroshi Miyake

Last Day to Apply