We are looking for a Service Coordinator to join our team on our journey for a better tomorrow.

Your role                

Your mission as a Service Coordinator is schedule and provide support for all shop and field service repairs of compressed air equipment, and provide regular updates to the Service Manager and the customer. You will work with the Service Manager to coordinate the activities of the Service Department.  You will be information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers. You will report to the Regional Operations Manager.

• You will receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system. 
• You will provide regular updates to customers regarding service that is in process. 
• You will provide price quotations for service jobs to customers. 
• You will maintain (edit as needed) scheduled service orders in computer system (including both manual orders and service contracts) and facilitate the closing of service orders approved for invoicing. 
• You will review and maintain labor records for Service Technicians.
• You will prepare credit notes and manual invoices for review by the Service Manager. 
• You will place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed. 
• You will complete administrative requirements for element return function. 
• You will report completed service jobs and/or problem areas on a daily basis to the Service Manager.
• You will type estimates of repair, service agreements, letters, memos, etc. 
• You will maintain service files, including Service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests. 
• You will prepare outgoing mail and overnight mail packages. 
• You will coordinate travel arrangements for Service Technicians and local/regional service meetings and training courses.
• You will prepare service quotations for Service Manager approval.
• You will coordinate the installation of new compressed air equipment with Sales.
• You will contribute to positive Company branding by projecting a knowledgeable and customer-oriented image to customers.
• You will perform all responsibilities in accordance with Quincy standards, while trying your best to understand the needs and expectations of the customer.

To succeed, you need

• You have a High School diploma or equivalent (required) or Associate's degree in relevant field.
• You have service coordination experience in an industrial service industry.
• You have knowledge of parts and maintenance for air compressors or similar machinery.
• You have customer service experience.
• You know Microsoft Word and Excel. 
• You have experience with SAP and MAM (preferred).
• You can move about the facility (standing, walking) and customer sites, varying by location.
• You can lift, carry, or otherwise move and position objects weighing up to 60 pounds.
• You can be frequently exposed to work conditions in extreme temperatures and/or loud environments. 
• You can occasionally work in elevated areas and frequently a forklift.
• You can work in a mostly-office environment with some warehouse or workshop environment, and possible customer site visits in the field. You may be exposed to a field service environment at customers’ jobsites.
• You can work overtime and weekends as needed.

In return, we offer you

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities, and training.
• You will be equipped with a company vehicle, work clothes, and specialty tools.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a fair compensation package.
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.
• We offer a competitive pay range 

Location

You will be on-site and report into our Charlotte, North Carolina location. #LI-Onsite