Our Service Manager is to a key player in developing  the service business in our region.  This position provides daily leadership and oversight for a team of experienced service technicians and works with them to ensure we are providing and excellent customer experience which typically involves customer service interactions, reports, and repairs. 

Essential Duties: 

• Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service agreements/products, including training, as required.
• Responsible for maximizing retention and service revenue potential from current Quincy installed base.
• Achieve sales goals as defined in terms of revenue and quantity of compressors serviced by department.
• Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers.
• Interview, hire, and provide orientation/training for new employees. 
• Oversee and improve the efficiency of daily administrative routines.
• Visit customers and provide advice on service standards and sell service plans, products, and training. 
• Proactively identify, pursue, and resolve customer service issues.
• Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. 
• Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. 
• Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. 
• Maintain documentation/certification records relevant to this training.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Education and Experience:

• Associate’s Degree in Business or technical field required; Bachelor’s Degree preferred.
• 5-7 years of directly relevant experience, preferably within the compressed air industry.

Job Knowledge, Skills, and Abilities:

• Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
• Knowledge of safety practices and procedures and OSHA regulatory compliance required.
• Must be proficient in Microsoft Office, including Word and Excel
• Some travel required. 
• Must have a valid driver’s license.