Your role:

The Shipper/Receiver is an important role to ensure customer equipment, service parts, and new product sales are received, handled and delivered using the most cost-effective means. You will work with both sales and service to meet the daily business demands. You will work on-Site at our Mississauga office and will report directly to the Customer Service Manager. The schedule will be Monday through Friday from 7:30am to 4:00pm. If you enjoy working in a Customer Service setting then this is the role for you.

Responsibilities:

• Build relations with internal/external customers in handling their queries, complaints, requests

• Develop relationships with all delivery/shipping vendors to cultivate a working partnership to benefit our business

• Meet drivers and receive all items being delivered

• Identify destination for each package and route to the correct receiver

• Package all items for shipment and prepare paperwork

• Schedule parcel pickups and coordinate all shipments

• Manage inventory for repair shop and notify team leader of orders required or inventory is in stock

• Maintain shipping procedures and guidelines

• Work with the Sales team to manage select storage locations in SAP

• Manage inventory and goods movement for all demo equipment

To succeed you will need:

• Experience in a service-related field with customer interaction will be an asset

• Experience boxing and packaging custom equipment

• Asset tracking software experience

• Working knowledge of UPS World Ship software

• SAP knowledge or equivalent experience

• Completion of OSSD

• Logistics training and knowledge of international shipments

• Committed to supporting customers

• Enjoy working in a customer-focused business

• 3 years of shipping experience

In return, we offer you:

• Ample opportunities for professional development & growth

• Outstanding company benefits

  • Medical, Dental, and Vision benefits

  • 100% company match towards retirement pension plan

  • 15 days of Paid Time Off

  • Gym & Education Reimbursement

  • Much more!

• Comprehensive Training Program

• A Rewarding Company Culture