We are looking for a Temporary Rental Coordinator in our Acheson, AB (Edmonton) office.  Your mission as Rental Coordinator is to be the customer contact point on rental equipment, managing existing customer accounts, generating sales by answering calls and solving problems, issues, and concerns of customers, following up as needed to ensure resolutions, as well as coordinating documents and maintains customer-tracking data with focus on customer satisfaction and operational excellence. Should keep update on all rental equipment features and applications. Implements quality process improvements that focus on safety, operations, and customer service, as well as being responsible for the follow activities:

• Creating reservations and rentals in the system along with the paper to go along with it.
• Researching and locating equipment for the salespeople as needed.
• Assisting with AR (Accounts Receivable) and following up with customer’s past due invoices.
• Assisting with creating purchasing orders for vendors and helping to process invoices.
• Maintain and update expiring rental contract return dates as needed.
• Support with Logistic arrangements.

Location:   This position is located in Acheson, AB (Edmonton) and will report to the Customer Service Manager.

Experience Requirements:  Minimum one year of experience in customer service, sales, and/or rental business.

Education Requirements:  High school degree or equivalent required. 

Physical Requirements:  Able to lift and carry up to 25 lbs., bend, stoop, squat, reach, crouch, kneel.

Knowledge:  Effective verbal skills, selling practices and techniques.  Knowledge on applicable Atlas Copco Rental equipment is required.  Excellent customer service skills and effective verbal and written communication skills are required. Must be proficient on various computer software programs such as Office 365.

Personality requirements:

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviors of our candidate are:

• Must have good analytical, problem solving, and multi-tasking skills.
• Collaborative and with a good teamwork spirit.
• Curious and explorer to try new alternatives and seek for improvements.
• Passionate to provide the best customer experience.

What you can expect from us?

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or face-to-face training sessions.
• You will experience a onboarding program at our North America headquarters
• We support you and your well-being with different programs like team events, and more.
• A culture known for respectful interaction, ethical behavior and integrity.
• New Challenges and new things to learn every day.
• Capability to make tangible contributions to the success of our customers.
• Plenty of opportunities to grow and develop career path.